Who Do I Talk to If Damage Occurred during My International Move?

Moving internationally presents significant challenges, even when everything goes as planned. In the process, there are many opportunities for damages to occur, even those that are purely accidental. If your couch shows up in your new home as a sectional, even though it was all one piece when you left, you may not know who to talk to about the damage to your item.

If damage occurs to your belongings when moving internationally, you should direct your concerns to one of two places:

1. The Moving Company

The first place to go if damage occurs is direct to your moving company. It’s not advisable to bring up your concerns with the movers because they won’t be able to help solve the problem, and telling the movers doesn’t guarantee that they’ll follow through on it.

It’s best to read the contract of your moving company and talk to someone in the business that can handle the matter. They’ll be able to provide you with information to open a claim if they have their own liability insurance covering your belongings.

2. Your Moving Insurance Company

You may have opted to purchase moving insurance. If your moving company does not cover the damages, the next place to go is to your moving insurance company. As long as you declared the damaged item, you should be able to submit a claim for reimbursement.

Broken items during an international move are not always preventable, but knowing where to go when damage occurs will leave you feeling less stressed about that possibility.

Nilson Van is well acquainted with the process of moving internationally. Contact us to find out more about our international moving services and how we can help move your items overseas.